📅 Booking & Scheduling

• Appointments must be scheduled at least 24 hours in advance. All bookings are subject to availability and handled first-come, first-served.
• Note: Services marked “Call for Quote” or “Quote Required” (such as Airbnb Turnover Cleanings, large commercial sites, etc.) must be reviewed and confirmed before booking.

​

🕓 Cancellations & Rescheduling

• Clients may cancel or reschedule up to 12 hours in advance with no fee.
• Cancellations within 12 hours may incur a $25 late cancellation fee.

​

🔑 Access & Entry

• Clients must provide timely access to the property at the scheduled appointment time.
• A 15-minute grace period is allowed for entry. If delayed beyond 15 minutes, a $25–$30 wait time fee will apply.
• After 15 minutes, if access is still not possible, the appointment may be canceled and a $50 no-show fee charged.
• Clear communication is important: Please notify us immediately if you are running late.
• Please understand: Delays impact other scheduled clients. We appreciate your respect for our time and theirs.

​

🧽 Supplies & Equipment

• We provide all standard cleaning products and professional-grade equipment.
• Please notify us in advance of any allergies or product preferences.

​

💳 Payment Terms

• One-time and residential services:
Payment is due before services are provided.
• Commercial or monthly recurring services:
Payment is due after services are completed, according to the agreed billing schedule.
• All payments must be made securely online.
• No cash payments accepted.
• Failure to submit payment as required may result in cancellation, rescheduling, or suspension of future services.

​

🚨 Health & Safety

• We follow local health and safety protocols.
• Please secure pets and remove personal items from cleaning areas.

​

​

🧼 Service Notes

📍 Move-In/Move-Out Cleaning
Deep clean for vacant or transitioning homes. Quote Required.

📍 Airbnb / Vacation Rental
Full turnover for short-term rentals: bed making, sanitizing, trash removal, light staging. Quote Required.

📍 Commercial Cleaning
Rates based on square footage & frequency. Offices over 5,000 sq. ft. require a quote.

📍 Add-On Services
➤ Carpet Cleaning – Spot removal and light extraction using compact tools.
Not intended as professional-grade carpet restoration.
Rooms over 400 sq. ft. or with heavy staining require a quote.

➤ Window Cleaning – Interior only, reachable with a 2-step ladder.
Clear access required. Buildup or hard water may incur extra fees.